My student’s camera isn’t working.

Step 1: Within the tutoring session, check that the student’s camera is turned on.

Step 2: Check that the student has not “blocked” the browser’s camera access to the tutoring platform. (Unblock Camera Access Video Tutorial)

Step 3: Check that the device’s camera isn’t being used by another app. Close the app.

Step 4: Troubleshoot the wifi network the device is connected to.

Step 5: If the camera is still not working but the student can be heard by the tutor, a temporary solution is to allow the student to continue participating without their camera.

Camera access is crucial for successful tutoring sessions. If the problem persists, please submit a ticket. The assigned Partner Success Manager to your campus will receive the ticket & help troubleshoot this issue.

OYM Feedback/Support Request Ticket

OYM Audio & Camera Troubleshooting Tutorial